Useful Information for Suppliers (For General Procurement)

WKCDA’s General Procurement and Administration Department (“GPA”) handles all non-capital procurement projects. Our policy and guidelines are available for download below:

General Procurement Policy 
Guidelines for Procurement of General Goods and Services 

Frequently Asked Questions

1. Where can I find information of issued open tenders/RFQs/EOIs and other opportunities?

Opportunities open for submission are listed here and their related documents can be downloaded from our e-tendering system (i.e. WKProcure), unless otherwise specified. Only suppliers with approved accounts (i.e. “Registered Suppliers”) and valid passwords can download the documents. Suppliers should log in to WKProcure to ensure they have access to the tender/RFQ/EOI documents at least 7 working days prior to submission deadline.

Please also visit our Upcoming Procurement Opportunities and write to us indicating your company name, contact person and title, and the opportunity you are interested in (with contract description and reference number if available).

2. What is WKProcure?

WKProcure is our e-tendering system which facilitates the procurement process by providing an internet-based platform for registered suppliers to download tender/RFQ/EOI documents (when available), sign up for site visits/tender briefings, raise queries, submit proposals and respond to clarifications. Suppliers can also provide relevant information about their products/services in the supplier profile for WKCDA’s reference.

3. How can I become a registered supplier?

You can register here for free and refer to the Supplier Registration Quick Guide, if needed. It is necessary for you to complete all steps (including step 7) to submit your request for review. Otherwise, your account will not be sent for approval. After submitting your request for review, you should see “Your application is under review” and receive an email with subject “Completion of Supplier/Contractor Registration” when it has been approved.

4. I have forgotten my User ID and/or registered e-mail. What can I do?

Please send your request along with the latest company Business Registration certificate to our Admin Team.

5. My company had registered before, but the Principal Account Holder left already. I can no longer access the account. What can I do?

Please send your request indicating the email of the new Principal Account Holder and provide the latest Business Registration certificate to our Admin Team. We will then provide you with instructions to retrieve the account.

6. I have forgotten my password. What can I do?

Please go to the “Reset Password” section in WKProcure and reset your password using your User ID and registered email.

7. I am using the correct User ID and password, yet I still cannot login. What can I do?

Your password expires every 90 days for security reasons. You can reset your password and login after that. If the problem persists, please email wkcda@e-tendering.com for further support.

8. Is there a WKProcure Supplier User Guide?

Please refer to RFQ Quick Guide and Tender Quick Guide for suppliers to understand how to do submission via WKProcure. There is also a more comprehensive Supplier User Guide available on WKProcure.

9. What can I do if I encounter difficulties during submission?

Please ensure that your submission files are in full compliance with the system requirements as stated on the submission page and you have a stable network connection.

More details can be found in the “Submission Issue” section of the RFQ Quick Guide (p.28) or the Tender Quick Guide (p.33).

10. What other information is important for suppliers submitting proposals through WKProcure?

Users will automatically be disconnected from WKProcure after 30 minutes of inactivity. Any unsubmitted files will not be saved.

Additionally, please do not include any pricing information in your technical proposal, query or your response to clarifications, unless otherwise specified.

Suppliers are strongly recommended to submit at least 6 hours before the Closing Time. Late submissions will not be considered.